Cancellation and refunds

This is an English translation for your convenience. The Romanian version is the one that applies: read it in Romanian.

What this policy covers

This policy covers donations to Asociația Werdnig Hoffman (the Werdnig Hoffman Association), tax ID (CIF) 24623073, Str. Progresului nr. 28, Carei, jud. Satu Mare, made by card through euPlătesc (EuroPayment Services S.R.L.), once card payment is available, or by bank transfer, as well as requests about Form 230. For any request, email us at [email protected].

A donation is not a purchase: you do not receive a product or service in return, so the right of withdrawal from distance contracts does not apply. The 14-day refund described below is a courtesy offered by the Association.

Before you pay

You can cancel your donation at any time before you authorize the payment on the euPlătesc page. Once you have authorized it, closing the page does not cancel the transaction. An amount your bank holds temporarily may be a pending authorization, not a donation we have received. If you are not sure whether the payment went through, check your email and bank statement or write to us before trying again.

Refunds within 14 days

You can ask for a full or partial refund of a card donation within 14 calendar days of the charge, without giving a reason. For a monthly donation, this period runs separately for each charge. A refund cannot exceed the amount received and cannot be combined with a refund already made through the bank or the payment processor.

Errors and unrecognized payments

Even after the 14 days have passed, we review duplicate payments, wrong amounts, charges made after a monthly donation was stopped and transactions you do not recognize. If you suspect someone has used your card without authorization, also tell the bank that issued it right away, without waiting for our reply. Your legal rights against the bank are not affected.

If you made a bank transfer in error, for example the wrong amount or a duplicate payment, write to us with the date, the amount and the account you paid from. Once we have checked it against our bank statement, we will refund the overpayment to the account it came from.

How to ask for a refund

Email [email protected] with the subject “Restituire donație” (donation refund) and, as far as possible:

• •the name and email address you used for the donation;
• •the date, amount and currency of the transaction;
• •the transaction ID from the confirmation, if you have it;
• •the amount you want back and, if applicable, a note that you also want to stop your monthly donation.

A request sent within the deadline remains valid even if some of the information is added later. Do not send your full card number, CVV/CVC code, PIN or banking passwords. If you send us a bank statement, you can black out any transactions unrelated to your request.

How we check and make refunds

We reply within 5 business days of receiving your request, with an approval, a refusal with our reasons or a note of what information is still missing. We start an approved refund within 14 calendar days, through euPlătesc, to the card used for the donation. When the money appears in your account depends on your bank.

We do not deduct any fees from the amount refunded. Any exchange rate differences or fees charged by your bank are governed by your agreement with your bank. If the card can no longer receive the money, we will agree on another verified method with euPlătesc and the bank; we do not send money to other people on the strength of an email alone.

Stopping a monthly donation

If you chose a monthly donation, you can stop it at any time, free of charge and without giving a reason, using the method shown in your confirmation email or by writing to us from the email address you used for the donation. We stop future payments within 2 business days and confirm by email. To avoid a charge that is already being processed, write to us at least 2 business days before the next payment.

If you are charged after we have received your request to stop, we refund that charge. Stopping does not automatically refund earlier donations; in the same message, you can ask for a refund of any made in the last 14 days.

Requests about Form 230

Form 230 is not a payment, so the 14-day refund and stopping a monthly donation do not apply to it. The two-year option is not a monthly donation either. If you made a mistake or changed your mind, write to us as soon as possible with the subject “Formular 230”, your name, the year and the date you sent it. Do not write your personal code (CNP) in the email.

If the form has not been filed yet, we will leave it out of the summary statement we file with ANAF (the Romanian tax authority) and confirm this to you in writing. For a correction, we will ask you for a new form that you sign; we do not change your details, choices or signature ourselves.

Once the form has been filed, AWH cannot cancel your redirection. We will help you with the documents and tell you what steps to take with ANAF. A message to us does not suspend ANAF's deadlines, and the redirected amount is not refunded like a donation, because it comes from your income tax.

Complaints

If you are not satisfied with our reply, you can write to us again or contact your bank about payments, ANAF about Form 230, the Romanian data protection authority (ANSPDCP) about personal data, the National Authority for Consumer Protection (ANPC, anpc.ro) or the competent courts.

We use the information in your request only to resolve it, as described in the “Privacy policy”. Accounting documents and filed forms stay in our archive for the period required by law, even if the donation has been refunded.